Returns & Exchanges
At Axolotl Planet, we want you and your aquatic friends to be completely satisfied with your purchase. If you are not happy with your dry goods or accessories, you may return them within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all tags and manuals are included to qualify for a full refund.
Ship the Items
Attach the provided shipping label to your package and drop it off at any authorized carrier location; please note that live arrival guarantees are handled separately from standard returns.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing